Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler


Broken promises, missed deadlines, poor behavior–they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Confrontations offers the tools for improving relationships in the workplace and in life and for resolving all these problems – permanently.

SKU: crucial-confrontations Categories: , Tags: , , ,


  • Find out how the inability to hold crucial confrontations affects employee morale and productivity.
  • Learn which problems to address and which to avoid with colleagues and volunteers.
  • Discover the skills needed to effectively confront a problem–before, during and after the confrontation.
  • Learn how to motivate others and improve your climate for teamwork.


There are no reviews yet.

Be the first to review “Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior”

Your email address will not be published. Required fields are marked *

About the Author

Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. He received the 2004 BYU Marriott School of Management Dyer Award for outstanding contribution in organizational behavior. He did doctoral work in organizational behavior at Stanford University.

Joseph Grenny is a keynote speaker and consultant who has designed and implemented major corporate change initiatives for the past 20 years. He is cofounder of Unitus, a nonprofit that helps the world’s poor achieve economic self-reliance.

Ron McMillan is a speaker, consultant and cofounder of the Covey Leadership Center, where he served as vice president of research and development. He has worked with leaders ranging from first-level managers to corporate executives on topics such as leadership and team development.

Al Switzler is a consultant and speaker who has directed training and management initiatives with dozens of Fortune 500 companies worldwide. He is on the faculty of the Executive Development Center at the University of Michigan. This team of authors has also co-written Crucial Conversations: Tools for Talking when Stakes are High(2002) and Influencer: The Power to Change Anything (2007). They can be reached via their Web site at

What is Page to Practice™?

This one-of-a-kind professional development tool keeps you informed about great books and best practices. Each Page to Practice™ summary includes an executive snapshot, nonprofit interpretations, highlighted passages and an author interview. Informed subscribers make better book choices and, ultimately, save time and money. You can improve your personal performance, compare the views of leading nonprofit thinkers and respond to emerging trends. Learn more about how subscribers apply this time-saving tool to their professional advancement or download a free sample.