12: The Elements of Great Managing

by Rodd Wagner and James K. Harter, PhD


Based on Gallup’s proprietary Q12 survey from the mid-1990s, 12 follows great managers as they harness employee engagement to successfully face a host of challenges in settings around the world.

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This book is the follow up to the 1999 bestseller First, Break All the Rules, which identified the 12 most important elements that all great managers share.

In 12, the authors once again draw from The Gallup Organization’s database – which now includes 10 million employee and manager interviews – to give real-life examples of how managers from around the world epitomize each of the 12 Elements.

In addition to the Gallup data, the authors use the latest insights from brain-imaging studies, genetics, psychology, behavioral economics and other scientific disciplines to reveal what drives good managers.


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About the Author

Rodd Wagner is a principal of The Gallup Organization, where he interprets employee engagement and business performance data for many Fortune 500 companies. He was formerly the research director for the Portland Press Herald and Maine Sunday Telegram, a reporter and news editor for The Salt Lake Tribune, and a radio talk show host.

James K. Harter, Ph.D. is chief scientist for The Gallup Organization’s international workplace management practice. He has authored or co-authored more than 1,000 research studies for profit and nonprofit organizations, some of which has been popularized in the business bestsellers, First, Break All the Rules and How Full is Your Bucket?

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