Posts Tagged ‘Saratovsky’

[Podcast] Get ready to update your assumptions about millennials

While the topic of engaging millennials as donors and volunteers seems to constantly bubble to the surface, unfortunately, the frequency of these conversations doesn’t equate to having all the answers.

We decided it was time to have another chat with Kari Dunn Saratovsky and Derrick Feldmann about Cause for Change, a book they published in 2013. It’s a great opportunity to reflect on what’s evolved since then and equally important, what remains relevant. Join us for some interesting responses to our questions below:

One of the things that stuck with me when I first read Cause for Change is that Kari and Derrick wanted to help nonprofits think differently to attract a generation who wants to give it their all, but also has a lot of competing pressure on their time and dollars.

CausePlanet: Could we begin by sharing what surprised you most in the results from the Millennial Impact Report and what’s evolved since then?

A new mentality and donor assets redefined (6:16)

CausePlanet: The Millennial Engagement Platform (BUILD) is a central framework you highlight throughout Cause for Change. Could you revisit that framework with us?

Determine your success with the BUILD framework (6:41)

CausePlanet: What is the most important takeaway you want readers to remember today in light of what’s transpired since you published Cause for Change?

Don’t jump to tech only – make value-based, in-person connections (3:27)

Figure out how to involve people in making change (3:26)

Read more on this topic:

Fundraising and the Next Generation

Working Across Generations

Social Change Anytime Everywhere: How to Implement Online Multichannel Strategies to Spark Advocacy, Raise Money and Engage Your Community

Liquid Leadership: From Woodstock to Wikipedia – Multigenerational Management Ideas That Are Changing the Way We Run Things

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Millennials: Free agents of fundraising and advocacy

“There is a disconnect between the way [Millennials] give and the way they are being cultivated as donors,” say Saratovsky and Feldmann, authors of Cause for Change: The Why and How of Nonprofit Millennial Engagement. The authors further explain that, “Even though Millennials are the next generation of donors and constituents, leaders spend far more resources focused on maintaining their existing supporters rather than trying to cultivate new ones…”

The authors suggest three areas on which to focus with Millennial giving:

impulsive giving habits (keep it simple and compelling since so many causes are competing for their attention)

innovative uses of mobile technology (Millennials connect with organizations through their mobiles and sign up for events but they may not necessarily give.)

strong preference for event- and peer-based giving (e.g., spreading the word about a walk-a-thon, giving platforms like Razoo, charity: water’s birthday program where you can donate money instead of spend it on a birthday gift, crowd funding where large groups pool their resources together.)

Due to social media and Millennials’ focus on these connections listed above, we are seeing several shifts in peer influence in the nonprofit world according to Saratovsky and Feldmann:

1)   Donors and supporters are increasingly relying on referrals and guidance from friends, family and coworkers to make decisions, while Millennials are relying even more on their networks and sometimes the opinions of strangers.

2)   Individuals are organizing as “free agents,” or on their own outside of the organization.

3)   Direct communications from nonprofits are less impactful than in years past.

4)   Nonprofits are finding new ways to tap the most vocal supporters outside their core networks to become active supporters of their causes. These supporters, or peer influencers, may even be more important than your brand. To engage them, you must talk to them in relation to their stories and passions, not yours. Then, allow them to relate your message authentically in their own terms to engage with an audience your organization has not or cannot reach.

Nonprofits need to embrace these free agents despite their possible lack of expertise because Millennials will listen to them. Peer influencers establish trust, exchange ideas and information to help people (reciprocity), and demonstrate relevance. You can embrace peer influencers and make them work for you with the following hints the authors suggest:

1)   Make your website and landing pages easy to read and access or the influence will not work.

2)   Give permission for your community to report back to you.

3)   Bring the influencers into your work so you can work together and you know the message they are sending.

4)   Create opportunities for influencers to be creative and recognize their efforts.

5)   Help the influencers grab and use information from your website.

6)   Monitor how your influence tools are used (retweets, etc.).

7)   Help your staff understand and leverage the power of influencers.

Spreading ideas among peers

Saratovsky and Feldmann present many examples of peer influencers using social media tools to spread ideas more quickly and efficiently. One in particular is the 2012 movement against the Stop Online Piracy Act and the Protect Internet Privacy Act. Through petitions (4.5 million signatures), two million tweets and eight million people looking up their representatives to voice their concerns, the bills were defeated. The influencers worked with and around Wikipedia, Google and Reddit to discuss and protest the cause.

Leveraging fundraising among peers

Another example the coauthors explore is how Millennials use their influence to leverage collective fundraising among their peers. In 2007, two passionate young men looked at their annual giving and realized they could have more impact if they gathered friends and encouraged everyone to start with just one percent. And so, together with 30 friends, they launched the One Percent Giving Circle. Today, the One Percent Giving Circle has grown to become the largest online giving circle in the U.S.

When peer influence and free agents are at work among Millennials, it appears there’s not much they can’t accomplish. Millennials’ unique approach to advocacy and fundraising demand nonprofits accommodate these preferences if they want to nurture more of this behavior. A one-size-fits-all approach to constituency engagement is no longer appropriate for nonprofit leaders in light of Millennials’ unprecedented perspective. Early results in next gen advocacy and fundraising demonstrate that Millennials will change the world around them using new methods, collective behavior and the power of the free agent.

See also:

Multi-Gen Series–Volume One: Working Across Generations, From Woodstock to Wikipedia, Fundraising with the Next Generation and Engaging Millennials

Working Across Generations

Fundraising and the Next Generation

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