Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
  • Find out how the inability to hold crucial confrontations affects employee morale and productivity.
  • Learn which problems to address and which to avoid with colleagues and volunteers.
  • Discover the skills needed to effectively confront a problem--before, during and after the confrontation.
  • Learn how to motivate others and improve your climate for teamwork.



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