This is the third article in a new leadership series by consultants at La Piana Consulting, a consulting firm specializing in solutions to the strategic issues faced by nonprofit organizations and their funders. We welcome your comments on this series at The Next Big Thing and CauseLeader.
When I took my first job as an executive director at age 25, I didn’t really think about embarking on a career as a nonprofit leader. However, nearly 20 years later, I have led five different organizations with annual budgets ranging from $150,000 to $13 million. As an executive director, I had the opportunity to participate in a leadership development program that confirmed some practices that allowed me to strengthen my leadership skills and create a path for sustaining my leadership.
Today, serving the nonprofit sector as a consultant, I have the opportunity to be a facilitator of leadership development programs with La Piana Associates. I draw from my diversity of experiences as an executive director and the seven key themes that sustained me in those positions.
Start with fire in the belly.
You absolutely must be passionate about the work that you are doing. That energy is what will drive you in tough times and will motivate your staff to do their best work. When people are feeling down and struggling, they will look to you as a barometer of the organization’s health. If you can’t see the path to better times, they won’t either. This is not to say you should be wearing rose-colored glasses but, as suggested by Jim Collins in Good to Great (HarperBusiness, 2001), it reminds me of the “Stockdale paradox”: acknowledging the brutal facts, but never losing hope is essential to success.
Everyone is a leader; leadership is a team sport.
Leadership is not a commodity for sale to the highest bidder or a “star is born” phenomenon. Everyone is a leader in some way, and the trick as an “anointed leader” is to identify the key to opening that leadership pathway in those around you. One tactic to avoid burnout is to spread the load of leadership throughout your organization. In his book, Leadership is an Art (Currency, 2004), Max De Pree, chairman emeritus of Herman Miller, Inc., calls this “roving leadership.” The only way to open that leadership pathway is to listen deeply to those around you to determine how their passion fits with the vision of the organization.
When staff feels that their thoughts actually do matter and that everyone is in the same boat trying to get to the same destination, there is a greater interest in paddling together. You must be genuine and authentic in your actions. When you say you want people’s input, it must be true, and your behavior must be in alignment with your statements. Leaders who are dictators in disguise will only achieve what they individually desire. There is greater success in collective power than in the power of one.
Create an environment that rewards learning and innovation.
We live in a world that seems to be changing with greater speed with each generation. As a leader, you have to be a change agent, not an idea squelcher. Fostering the desire to learn and explore new ways to address challenges enhances your success. This will keep your work interesting and allow your organization to be more effective. Many of the leadership gurus — Peter Senge, James Kouzes, Barry Posner and John Kotter — all emphasize the importance of life-long learning as an attribute of effective leaders.
Recharge your battery.
It is very easy to get sucked into the constant barrage of communication, particularly email, and never lift your head. This trap will become a downward spiral to burnout if you don’t carve out some space on a regular basis that allows you to fully unplug. Whether it is doing something outside, reading something completely unrelated to work, cooking or playing music, you must protect a segment of time that is dedicated to clearing your head of everything that burdens you as a leader. You owe it to yourself and to the cause you are serving.
Celebrate.
The work that you do can be fraught with what seems to be insurmountable challenges on a regular basis. One approach to mitigating the effects of these difficulties is to create a culture of intentional celebration. It could be opening your staff meeting with a standing agenda item of “Thanks and Acknowledgements,” or creating the organization’s “Let the Fun Begin” committee that is responsible for maintaining a level of celebration in the organization. One of the lessons learned from a ten-year study of service quality is that social support networks enhance productivity, psychological well being and even physical health, so make your workplace such a network.
Build a network of support.
Being a leader, particularly in an executive director position, can be a lonely place. It is important to identify a support network, perhaps a breakfast club or monthly brown bag lunches with fellow executive directors who have the same struggles as you and who can offer insights and support in maintaining your sense of purpose and inspiration.
Preparing for nonprofits of the future.
Because my generation bridges the baby boomer and Gen X generations, I have been fortunate to see the world through glasses with both sets of lenses. A leader’s appreciation of generational work styles is critical to success. Boomers display a heightened sense of commitment, dedication and long-term loyalty to one organization and employ a more traditional leadership style, whereas Gen Xers approach leadership as a flexible, “open source” affair, a collaborative work style that conveys the sense that it is everyone’s business, and we all have to do our part to achieve success. When approaching leadership with these elements in mind, you are developing your bench strength. You are creating a pathway for the next generation of leaders who will be ready to take over when their time comes.
By Mary Stelletello, a senior associate with La Piana Consulting, whose work focuses on organizational development, and planning and facilitation. Contact her at stelletello@lapiana.org.
